FAQ A to Z listing


Where you see this symbol FAQ you can submit a question and we will add the answer to our pool of Frequently Asked Questions for the benefit of other users. Whilst using the website if you come across a term or word you do not understand, then you can submit it to our glossary and we will provide an explanation, which again will help other users. We try to use plain language where possible and your feedback will help. Thank you.

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FAQ Answer
I am on holiday can I still pay my council tax?

If you are away from home and need to pay your council tax you can do so by phoning 0845 300 9490. Ideally you will know your council reference number but if not, we can process your payment if you have your name and address and the amount you need to pay.

Unfortunately if you do not have these details we are not allowed to tell you what they are and therefore would not be able to take payment.

I have a problem tenant - what can I do?

There is advice on what to do about problem tenants on the Direct Gov website.

I have been left a property, what should I do?

One of the first things to do in this situation, if you have been left a property in a will, is to notify the Council Tax section of the council on 0845 054 8600. Depending on the state of the property, they will be able to advise you on what to do. Please also see this leaflet by the Valuation Office, which provides further help.

I own an empty property - what can I do about it?

The Empty Homes Agency provide advice on what to do if you own an empty property and you want to bring it back into use.

You will also need to notify the Council Tax section on 0194659 8600. Please also read the attached leaflet that has more information.

If I make a Building Notice application, will the Building Control Officer tell me how to carry out the work during his first visit?

No, although we are always willing offer help and advice but you should not expect to use the Building Control Officer as a substitute for an architect or designer.

If you are not confident that you (or your builder) are fully conversant with the requirements of the regulations, then we would strongly advise that you do not use a Building Notice application.