Customer services


Customer services

  1. How do I report a pothole or other highways issue?
  2. Customer Focus group

    Have your say on a range of council issues by joining our customer focus group.

  3. Complaints about a Councillor Complain about a councillor
  4. Why are other councils not making cuts?
  5. How can I apply for concessionary travel?

    We no longer offer a concessionary travel scheme.

  6. Make a Comment Make a Comment
  7. Where can I find salaries of senior management?
  8. Make a Complaint Make a Complaint
  9. CABs in Harbour Ward
  10. Make an Anonymous Complaint Make an Anonymous Complaint
  11. Local links

    Local links are a single place where local people can go to find out information about council services and get help and advice from trained customer service advisors.

  12. Pay us a Compliment Pay us a Compliment
  13. Services

    Here you can find out about the various services offered across Copeland. Some are provided by us and others are provided by other organisations and community groups.

    Find out more about the Good Neighbours Project.

    Affortable Warmth in Cumbria

    Affordable Warmth in your community

    Affordable Warmth for you

  14. What are the opening hours of Copeland Bowls and Sports Centre?
  15. Website Help

    Here is where you can find details about how to use the new Copeland website.

  16. How do I renew my library book?
  17. Copeland events

    This is where you can find out about all the different types of events that are happening across Copeland. In due course this will include all our council and committee meetings as well as community events, school holiday events, local festivals plus what's on at the various theatres, arts and sporting venues across the borough. 

    If you would like to notify us of an event to include on the website, please contact

  18. At what time does the council office open?
  19. How can I find a council house?
  20. Terms and conditions of use

    The Copeland Borough Council website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these terms and conditions that take effect from the date of first use.

    • Copyright
    • Ordnance Survey mapping
    • Address information
    • Organised activities database
    • Images
    • Using our logo
    • Hyperlinking
    • Virus protection awareness
    • Privacy on this website
    • Disclaimer
  21. How do I get a bus pass?
  22. Quick links

    A short list of useful links

  23. Where can I buy a RADAR key?
  24. The Copeland Centre

    Map and aerial photograph of the Copeland Centre. Car parking is available on the sports centre car park.

  25. Customer Service Commitments

    The following attachment gives details of our Customer Service Commitments.


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